【EC業界ニュース】中国政府、個人情報保護法を可決。11月1日から施行 Weekly Topics! 08/19-08/25
トランスコスモス調査部が厳選するEC業界ニュース。今週の注目トピックはこちら。 ・ネット通販大手アマゾン、米国でPB商品の大型店舗を展開か ・中国政府、個人情報保護法を可決。11月1日から施行
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The "48th Ponta Consumer Awareness Survey" was Announced, and the Service that was Used More Frequently Due to the COVID-19 Pandemic was "Contactless Payment"
On August 27, Loyalty Marketing Co., Ltd. that operates the common point "Ponta" announced the Internet survey "48th Ponta Consumer Awareness Survey." According to the report, "contact-free payment (smartphone payment)" (34.9%) was ranked first among the services that were used more frequently due to the COVID-19 pandemic, followed by "take away" (29.4%), and "online shopping" (29.2%). In addition, about 90% of the respondents said that "online shopping" was the most used due to the COVID-19 pandemic. "Clothing" and "daily necessities" account for about 60% of the items purchased online in the COVID-19 pandemic. Regarding the intention to save money, women in each age group had a high tendency to save money, and the largest number of respondents who answered that they wanted to save money was women in their 20s (75%). In addition, when asked about their intention to use points, more than half of the respondents answered that they would like to use them now, indicating a high intention to use them.
記事を見るSogo & Seibu Announced a Venue Layout of the Media-type OMO Store to be Released in September
On August 27, Sogo & Seibu, which operates a department store, announced a venue layout of the media-type OMO store "CHOOSEBASE SHIBUYA", which is scheduled to open on September 2. The venue consists of four areas, two of which have been displaying a total of 51 D2C brand products with the keyword "sustainability." In other areas, there has been an experience booth for "I DISPLAY music," the latest project of the US IT major "Google," and a women's brand "INCEIN" operated by the custom suit "FABRIC TOKYO" has opened its first store. In addition, all products in the venue can be taken out, and customers can check the product details on their smartphones and add products to the cart by scanning the QR code of the products. Customers can enjoy a new buying experience by purchasing products at the store or at home as well.
記事を見るChina's Internet Users Exceeded 1 Billion for the First Time
On August 27, the China Internet Information Center (CNNIC) announced the 48th "China's Internet Development Statistics Report." According to the report, as of the end of June 2021, China's Internet penetration rate was 71.6%, and the number of users increased by 8% (49.76 million) from the same period of the previous year to 1.011 billion, reaching billion for the first time. Among them, the number of users in rural areas was 297 million, and the penetration rate increased by 3.3 points from December 2020 to 59.2%. In addition, due to the effects of the COVID-19, the number of consumers who spend more time at home using the Internet increased by 15% from the same period of the previous year to 468 million. It has been revealed that the social influence of the Internet is increasing with the spread of online shopping and cashless payment services in China. In the background, the Chinese government announced that it will implement the "Data Security Law" on September 1 and the "Personal Information Protection Law" on November 1, strengthening online management.
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沖縄本部のSDGs関連取組～ResorTech Okinawaへの出展を中心に～
「トランスコスモスSDGs委員会オープン社内報」今回は沖縄本部のSDGs関連取組について、沖縄におけるトランスコスモスの歴史、地域発展への貢献などをご紹介します。
記事を見る【EC業界ニュース】ネット通販大手「ブカラパック」が株式公開、インドネシア最大規模の上場 Weekly Topics! 08/05-08/18
トランスコスモス調査部が厳選するEC業界ニュース。今週の注目トピックはこちら。 ・独ネット通販大手ザランド、第2四半期の決算を発表。GMVが同40％増 ・ネット通販大手「ブカラパック」が株式公開、インドネシア最大規模の上場
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CX（顧客体験価値）向上を支えるコンタクトセンターのいまとDX
企業活動におけるCXが注目されるなか、コロナ禍を契機にさらにデジタルシフトが加速したことで、CX向上への期待はさらに高まっています。顧客と直接対話する機会の多いコンタクトセンターでは、どのようなことに取り組んでいるのか。そしてDX推進のための鍵はどこにあるのか。コンタクトセンターのいまとCXを支えるDXについてご紹介します。
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その顧客の声、活用できていますか？ 〜音声認識を軸にした音声データの今とこれからの活用方法をご紹介〜 ウェビナーレポート
デジタル化の流れが加速しているいま、コンタクトセンターにおける音声認識データの活用は、CX向上の鍵を握っています。そこでトランスコスモスでは、コンタクトセンターDX化に必要な音声認識とVOC活用についてご紹介するウェビナーを開催しました。本記事では、音声認識データの重要性や活用方法について具体的な事例を交えながらご紹介します。
記事を見るJD.com Announced Its Financial Results for the Second Quarter of 2021 The annual number of active users reached a record high of 430 million
On August 23, China's major online shopping "JD.com" announced its financial results for the second quarter of 2021. The sales increased 26.2% from the same period of the previous year to 253.8 billion yuan (about 4.3 trillion yen), net income decreased 95.2% from the same period of the previous year to 794 million yuan (about 13.4 billion yen), and the annual number of active users increased by 27.4% from the same period of the previous year to 431.9 million, a record high. The sales by sector are as follows. Sales of the main retail sector increased 22.7% from the same period of the previous year to 232,557 million yuan (about 3,940 billion yen), and that of JD.com increased 45.7% from the same period of the previous year to 26,061 million yuan (about 440 billion yen), that of new operations, including overseas operations, increased 60.3% from the same period of the previous year to 6,963 million yuan (approximately 118 billion yen). One of the reasons for the decline in the profits is that they have invested heavily in new businesses such as their own joint purchase service for residential areas, "Jinxi Pinpin." In addition, as a major highlight of the second quarter, JD Logistics, a subsidiary of the company, was listed on the Hong Kong Stock Exchange on May 28, and recorded a record high order amount of 5.9 trillion yen in 618 sales battles. In addition, the strengthening of the alliance with the French luxury brand "LOUIS VUITTON" was mentioned.
記事を見るAeon Group will Build an Application that Provides Payment and Online Shopping in a Batch
Aeon Group, a major distribution company, has revealed that it will build a super app that provides a wide range of services in a batch. Payment function will be introduced to the app in September 2021, and it will be possible to use it together with existing services such as online shopping. Also, in the future, it seems that they will consider cooperation with external services such as eating out and dispatching taxis. Super app is a form that provides a batch processing service for various services with one app. Therefore, there is an advantage that you can avoid downloading multiple apps and entering duplicate member information. Currently, the use of the super apps is expanding overseas. In Japan as well, it was reported that not only the Aeon Group but also Internet carriers such as Rakuten Group, Softbank, and NTT DOCOMO are strengthening the super apps.
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