Home Depot, the largest home improvement store in the US, has signed a contract with Walmart for delivery business

It was reported that major US retailer Amazon is developing a smart refrigerator that can monitor the food inside and understand the purchasing habits of users. Specifically, the "Just Walk Out" technology introduced in the company's store without cash register "Amazon Go" was applied to the refrigerator to detect the food, and make a personalized suggestion. For example, they plan to add various functions such as recommending recipes based on food and presenting additional orders via the company's app when the inventory of frequently purchased food is low. According to sources, the refrigerators are likely to be manufactured in partnership with home appliance manufacturers.

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UNIQLO Launches Service to Receive Products Purchased Online at 750 Stores nationwide

On October 8, major apparel company "UNIQLO" announced that it has launched a new service "ORDER & PICK," which allows customers to order online and receive products at stores. Specifically, customers can order products on the app or site, make payments on their smartphones, and then pick up the products at the specified store in a minimum of two hours. It can be used at approximately 750 UNIQLO stores nationwide. In order to realize the fusion of online shopping and physical stores, UNIQLO has started the service to receive products purchased online in China several years ago. Then it has achieved great results. This time, it seems the convenience of customers will be improved by applying the system that was successful in China to Japan.

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Amazon Japan Opens Two Distribution Bases in Japan That Have Introduced Amazon Robotics

On October 6, Amazon Japan announced that it will establish new distribution centers in Oume City in Tokyo, and Nagareyama City in Chiba Prefecture as distribution bases. As a result, the company will have more than 20 distribution centers in Japan and can increase its product storage capacity by more than 10%. In addition, at the newly opened distribution base, they plan to introduce the latest technology "Amazon Robotics" that utilizes the robots developed by the company and automation technology. It seems to be able to handle everything from order processing to loading on trucks. By introducing these technologies, they will improve the efficiency of operations and speed up delivery.

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来るCookieレス時代に備える最適な顧客体験の在り方～ファーストパーティデータを用いた顧客視点のデータ活用とは～　ウェビナーレポート

対面でのコミュニケーションが難しい今、企業はオンライン上での顧客の閲覧履歴・行動履歴といったデータをもとに顧客理解を深め、CXを向上させていくことが必要とされています。また、Cookie利用の制限により、企業内で保有しているファーストパーティデータの活用が今後のビジネスにおいて重要になります。本記事ではコロナ禍において企業に求められる顧客とのコミュニケーション方法、最適な顧客体験施策をお伝えします。

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Amazon Opens a 4-Star Store in the US, the First Physical Store in the UK, Collecting 4-star Products

On October 6, it was reported that the US retail major "Amazon" opened a physical store, 4-Star Store, in the UK that handles home appliances and miscellaneous goods. This 4-Star Store only sells popular products that have been rated 4 stars or higher by purchasers on the company's online shopping site. They already have more than 30 stores in the United States. However, this is the first time they have expanded overseas. At the newly established store, about 2,000 items carefully selected from popular products sold in Amazon UK are being displayed. Digital price tags are attached so that customers can check the price of each item, the rating of the star, and the number of ratings. In addition, the company explained that consumers who visit physical stores can purchase products at the same price as online, and Amazon Prime members can also get various benefits.

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Amazon may Develop a Smart Refrigerator

On October 6, it was revealed that The Home Depot, the largest home improvement store in the United States, has partnered with Walmart, a major retailer in the United States, for delivery operations. Since Walmart announced in August 2021 that it will offer Walmart GoLocal, a service that delivers to consumers' homes for Small and Medium-Sized Retailers, the Home Depot is attracting attention as the first large customer. The contract period and service fee have not been announced yet. The Home Depot explained that the service could be used to deliver small tools, paints, do-it-yourself supplies, and more to Texas. The company has also indicated its intention to expand its delivery areas by the end of the year.

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