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China's Online Shopping Major Alibaba Announced its Financial Results for the Second Quarter of 2021. Net income decreased 5% from the Same Period of the Previous Year

On August 3, China's online shopping major Alibaba Group announced its financial results for the second quarter of 2021. Sales increased 34% from the same period of the previous year to 205,740 million yuan (approximately 3,474.6 billion yen). Net income decreased by 5% from the same period of the previous year to 45,140 million yuan (about 762.3 billion yen). The deficit in the first quarter (7.6 billion yuan, about 130.1 billion yen) turned into the black. One of the factors behind the decline in profits is the impact of increased investment in strategic areas such as community commerce and the affiliated online shopping platform "Lazada." The main highlights are the 618 sales season held during the period and the expansion of reach in rural areas. In the 618 sales season, 250,000 stores and brands participated, and more than 1 million new products were sold. This is an opportunity for many brands to acquire new brand members, which enables them to communicate directly with consumers who have become brand members. Additionally, in promoting the expansion of consumer reach in rural areas, which is one of the areas of focus, they strengthened new retail efforts and promoted services such as one-hour delivery, half-day delivery, and next-day delivery through community commerce.

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【EC業界ニュース】グーグル、ついに日本市場での決済事業へ参入 Weekly Topics! 07/07-07/13

トランスコスモス調査部が厳選するEC業界ニュース。国内外問わずEC市場の動きをお届けします。今週の注目トピックはこちら。 ・インドネット通販大手フリップカート、ソフトバンクなどから3,973億円を調達 ・グーグル、ついに日本市場での決済事業へ参入

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新型コロナワクチン接種受付をオンラインでサポート トランスコスモスが推進する自治体DXとは?

新型コロナウイルスへの最も有効な手立てとして早期のワクチン接種が求められていますが、接種にあたり住民、自治体職員、接種会場それぞれが多くの悩みや課題を抱えています。 そうしたなか、トランスコスモスでは新型コロナワクチンに関する一般的な問い合わせに対応できるFAQとチャットボットをセットにしたサービスを構築し、全国の自治体向けに提供を開始しました。

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Pinterest and Twitter on US SNS have Strengthened Commerce Functions

This week, major Social Media Services continued to announce commerce features. On July 27, the US photo-sharing service "Pinterest" made it possible to purchase products from "IdeaPin," which allows users to post multiple images and videos in a story format Creators use the newly introduced tagging function to tag their idea pins with specific products, and users can browse them and consider purchasing products. At this stage, the service is provided only to users in the United States and United Kingdom though it is expected to expand to all over the world including Japan in the future. Additionally, Pinterest is not the only social media company that wants to enter online shopping. On July 28, US social media major "Twitter" announced that it has tested a new feature called "Shop Module." With this function, corporations such as retailers and brands can introduce products on the profile screen of Twitter, which is directly linked to the purchase of products on Twitter. The company already mentioned plans to expand online shopping in February 2021, and showed the possibility of further expansion depending on the results of test operations.

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Shopify Announced its Financial Results for the Second Quarter of 2021. GMV Reached to ¥ 4.6 Trillion

On July 28, Canada's online shopping major Shopify announced its financial results for the second quarter of 2021. Sales increased 57% from the same period of the previous year to 1.119 billion dollars (approximately 122.7 billion yen). Gross profit increased 66% from the same period of the previous year to about 620 million dollars (about 68 billion yen). GMV increased 40% from the same period of the previous year to 42.2 billion dollars (about 4.6 trillion yen). Due to the increase in the number of affiliated stores, subscription sales increased 70% from the same period of the previous year to 334 million dollars (about 36.6 billion yen), and store sales increased 52% from the same period of the previous year to 785 million dollars (about 86 billion yen). Shopify has made a full platform update. For example, by introducing a function that supports product management on the company's own system "Shopify Fulfillment Network" for businesses, it will be possible to track the delivery status of products more accurately. Additionally, the company has strengthened its payment service "Shop Pay," and by linking with Facebook and Google, payments can be made directly from the above SNS without going through Shopify's online stores. Additionally, installment payment support has also been added.

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In Partnership with Major US Retailer "WalMart" and Software "Adobe," and Sell Online Shopping Technology to Small and Medium-sized Enterprises"

On July 28, US retail major Walmart announced that it has partnered with software company Adobe to sell online retail technology to small and medium-sized retailers. The technology is a subscription format that provides Adobe commerce users with a system that enables Omni-channel support, including store receipts. Additionally, the company's fulfillment services will enable WalMart's distribution network, which has a network of 4,700 stores nationwide, to deliver products in as little as two days from ordering. The reason why the technology has been sold outside is that the demand for building a retail mail-order site is increasing as online consumption progresses due to the influence of the COVID-19. According to WalMart, the partnership can accelerate the digital transformation of small and medium-sized retailers.

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【EC業界ニュース】GAPが英・アイルランドで全店舗閉鎖、オンライン販売へ移行! Weekly Topics! 06/30-07/06

トランスコスモス調査部が厳選するEC業界ニュース。国内外問わずEC市場の動きをお届けします。今週の注目トピックはこちら。 ・GAPが英・アイルランドで全店舗閉鎖、オンライン販売へ移行! ・最低法人税率を15%にする新国際課税ルールが2023年実施へ、130カ国・地域が合意

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カスタマーケア領域でも注目の集まる「エフォートレスな体験」実現のポイント

いつも手元にあるスマホから外出先やスキマ時間に情報収集や問い合わせがしやすくなり、便利になった一方、情報取集段階で「必要な情報を得られない」というネガティブな体験をしているユーザーも増えています。今回は、デジタル化したコミュニケーションにあわせた、エフォートレスな体験を実現するためのポイントについてご紹介します。

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