新型コロナワクチン接種受付をオンラインでサポート トランスコスモスが推進する自治体DXとは？
新型コロナウイルスへの最も有効な手立てとして早期のワクチン接種が求められていますが、接種にあたり住民、自治体職員、接種会場それぞれが多くの悩みや課題を抱えています。 そうしたなか、トランスコスモスでは新型コロナワクチンに関する一般的な問い合わせに対応できるFAQとチャットボットをセットにしたサービスを構築し、全国の自治体向けに提供を開始しました。
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［interview］ トランスコスモスの強み「業務プロセスの改善」を、教育にも #目標4
「トランスコスモスSDGs委員会オープン社内報」、今回のテーマは、教育にずっと携わってきた高山智司事務局長に、トランスコスモスが担う次世代教育のあり方について伺いました。
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Pinterest and Twitter on US SNS have Strengthened Commerce Functions
This week, major Social Media Services continued to announce commerce features. On July 27, the US photo-sharing service "Pinterest" made it possible to purchase products from "IdeaPin," which allows users to post multiple images and videos in a story format Creators use the newly introduced tagging function to tag their idea pins with specific products, and users can browse them and consider purchasing products. At this stage, the service is provided only to users in the United States and United Kingdom though it is expected to expand to all over the world including Japan in the future. Additionally, Pinterest is not the only social media company that wants to enter online shopping. On July 28, US social media major "Twitter" announced that it has tested a new feature called "Shop Module." With this function, corporations such as retailers and brands can introduce products on the profile screen of Twitter, which is directly linked to the purchase of products on Twitter. The company already mentioned plans to expand online shopping in February 2021, and showed the possibility of further expansion depending on the results of test operations.
記事を見るShopify Announced its Financial Results for the Second Quarter of 2021. GMV Reached to ¥ 4.6 Trillion
On July 28, Canada's online shopping major Shopify announced its financial results for the second quarter of 2021. Sales increased 57% from the same period of the previous year to 1.119 billion dollars (approximately 122.7 billion yen). Gross profit increased 66% from the same period of the previous year to about 620 million dollars (about 68 billion yen). GMV increased 40% from the same period of the previous year to 42.2 billion dollars (about 4.6 trillion yen). Due to the increase in the number of affiliated stores, subscription sales increased 70% from the same period of the previous year to 334 million dollars (about 36.6 billion yen), and store sales increased 52% from the same period of the previous year to 785 million dollars (about 86 billion yen). Shopify has made a full platform update. For example, by introducing a function that supports product management on the company's own system "Shopify Fulfillment Network" for businesses, it will be possible to track the delivery status of products more accurately. Additionally, the company has strengthened its payment service "Shop Pay," and by linking with Facebook and Google, payments can be made directly from the above SNS without going through Shopify's online stores. Additionally, installment payment support has also been added.
記事を見るIn Partnership with Major US Retailer "WalMart" and Software "Adobe," and Sell Online Shopping Technology to Small and Medium-sized Enterprises"
On July 28, US retail major Walmart announced that it has partnered with software company Adobe to sell online retail technology to small and medium-sized retailers. The technology is a subscription format that provides Adobe commerce users with a system that enables Omni-channel support, including store receipts. Additionally, the company's fulfillment services will enable WalMart's distribution network, which has a network of 4,700 stores nationwide, to deliver products in as little as two days from ordering. The reason why the technology has been sold outside is that the demand for building a retail mail-order site is increasing as online consumption progresses due to the influence of the COVID-19. According to WalMart, the partnership can accelerate the digital transformation of small and medium-sized retailers.
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【EC業界ニュース】GAPが英・アイルランドで全店舗閉鎖、オンライン販売へ移行！ Weekly Topics! 06/30-07/06
トランスコスモス調査部が厳選するEC業界ニュース。今週の注目トピックはこちら。 ・GAPが英・アイルランドで全店舗閉鎖、オンライン販売へ移行！ ・最低法人税率を15％にする新国際課税ルールが2023年実施へ、130カ国・地域が合意
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カスタマーケア領域でも注目の集まる「エフォートレスな体験」実現のポイント
いつも手元にあるスマホから外出先やスキマ時間に情報収集や問い合わせがしやすくなり、便利になった一方、情報取集段階で「必要な情報を得られない」というネガティブな体験をしているユーザーも増えています。今回は、デジタル化したコミュニケーションにあわせた、エフォートレスな体験を実現するためのポイントについてご紹介します。
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［interview］ 事業成長と切っても切れない“働きがい”。従業員エンゲージメントから見えるもの #目標8
「トランスコスモスSDGs委員会オープン社内報」今回のテーマは、「従業員エンゲージメント」。取締役 副社長執行役員の神谷健志さんにお話を伺います。
記事を見るIndian conglomerate "Reliance Industries" has acquired technology company "Just Dial"
On July 16, the retail department of Reliance Industries, an Indian conglomerate engaged in oil and retail business, announced that it took a 41% of stocks in Just Dial, the country's technology company for 34.97 billion rupee (about 51.6 billion yen). They also expect to acquire an additional 26% of stocks through the open offer. As of March 31, 2021, Just Dial has a database of approximately 30.4 million items, and provides local search and online shopping services. The acquisition is expected to have the effect of accelerating the construction of a digital ecosystem for partner SMEs (small and medium enterprises) for Reliance Industries.
記事を見る"dely" which operates the recipe video site "kurashiru" has started a shopping agency service
It has been revealed that "dely" a subsidiary of Z Holdings, a major online service, will start a shopping agency service for their consumers in the summer of 2021 in collaboration with a grocery store. The service will start from Tokyo, and if a delivery model is established, it is expected to start nationwide. Specifically, when consumers order groceries from the recipe video site "kurashiru" operated by "dely" the courier will purchase them instead and deliver them to their homes in as little as 30 minutes. The use of shopping agency services in the United States is expanding because of the development of online shopping, and in recent years it has been commercialized in Japan as well. At this stage, the difficulty of selling food products via online shopping and infrastructure development are becoming issues.
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