Amazon has been Criticized for Unfair Practices in India

On October 13, Reuters, a British news agency, reported that Amazon has been tampering with search results in order to manufacture imitations in the Indian market and increase sales of its own private label. Amazon has announced that the report was false. However, they have not explained the details. As a result, criticisms to the company have been gathered in both the United States and India. Senator Elizabeth Warren has called for the company to be dismantled, and Ken Buck, a member of the US House of Representatives antitrust committee said that Amazon must be accountable. In India, "The Confederation of All Indian Traders," a representative group of Indian retailers, has insisted on the government beginning an investigation into the Amazon.

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Mercari Will Collaborate with "Bibian," Taiwanese Online Shopping Major PChome's Subsidiary

On October 12, flea market app Mercari announced that it has collaborated with "Bibian" a subsidiary of "PChome Online," a major online shopping company in Taiwan. Through the agency purchasing service provided by the Bibian, they are planning to strengthen cross-border sales on C to C to Taiwanese consumers. Specifically, customers can search for Mercari products on the PChome online shopping site, and Bibian will take the procedure on their behalf when purchasing the products. Bibian also provides the receipt and inspection of products in Japan, and shipping them to Taiwan. The background of the collaboration is that the needs from Taiwan for Mercari's products have been increasing and that Mercari has set "global expansion" as one of its medium to long-term strategies.

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FAST RETAILING has Announced its Financial Results for the Fiscal Year Ending August 2021

On October 14, FAST RETAILING, which operates major apparel companies UNIQLO and GU, announced its financial results for the fiscal year ending August 2021. UNIQLO's domestic online shopping sales increased 17.9% from the same period of the previous year to 126.9 billion yen, and the online shopping rate increased 1.8 points from the same period of the previous year to 15.1%. It is expanding steadily, with an increase of about 50% compared to two years ago and with an increase of a sales composition ratio of 15.1%. In addition, overseas online shopping sales increased 20% from the same period of the previous year, and the conversion rate to EC was about 20%. Online shopping sales for the entire group, including the GU business, were about 380 billion yen. In order to realize the information manufacturing and retailing business, the company named it "Ariake Project," in addition, there are 2 policies in the company. The company is listing 2 policies of "meeting customer needs and transforming the profit structure through high quality sales." The company is accelerating the expansion of e-commerce as the foundation of the information manufacturing and retailing business. Especially in the latter, they are planning to accelerate OMO, which combines online and offline shopping experiences to improve the customer experience. The first step is "ORDER & PICK," which started in Japan from the beginning of October. By unifying online shopping and store inventory, it has become possible to receive products at stores in as little as two hours.

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Home Depot, the largest home improvement store in the US, has signed a contract with Walmart for delivery business

It was reported that major US retailer Amazon is developing a smart refrigerator that can monitor the food inside and understand the purchasing habits of users. Specifically, the "Just Walk Out" technology introduced in the company's store without cash register "Amazon Go" was applied to the refrigerator to detect the food, and make a personalized suggestion. For example, they plan to add various functions such as recommending recipes based on food and presenting additional orders via the company's app when the inventory of frequently purchased food is low. According to sources, the refrigerators are likely to be manufactured in partnership with home appliance manufacturers.

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UNIQLO Launches Service to Receive Products Purchased Online at 750 Stores nationwide

On October 8, major apparel company "UNIQLO" announced that it has launched a new service "ORDER & PICK," which allows customers to order online and receive products at stores. Specifically, customers can order products on the app or site, make payments on their smartphones, and then pick up the products at the specified store in a minimum of two hours. It can be used at approximately 750 UNIQLO stores nationwide. In order to realize the fusion of online shopping and physical stores, UNIQLO has started the service to receive products purchased online in China several years ago. Then it has achieved great results. This time, it seems the convenience of customers will be improved by applying the system that was successful in China to Japan.

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Amazon Japan Opens Two Distribution Bases in Japan That Have Introduced Amazon Robotics

On October 6, Amazon Japan announced that it will establish new distribution centers in Oume City in Tokyo, and Nagareyama City in Chiba Prefecture as distribution bases. As a result, the company will have more than 20 distribution centers in Japan and can increase its product storage capacity by more than 10%. In addition, at the newly opened distribution base, they plan to introduce the latest technology "Amazon Robotics" that utilizes the robots developed by the company and automation technology. It seems to be able to handle everything from order processing to loading on trucks. By introducing these technologies, they will improve the efficiency of operations and speed up delivery.

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【12/8-12/9開催】今、取り組むべきデジタルトランスフォーメーションのリアル　トランスコスモスフォーラム2021

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